Welcome to Our Policies & Compliance Page
To ensure transparency and trust, we’ve outlined our key policies and compliance measures below. This information is provided to help our clients understand how we operate, what they can expect, and how we handle important matters like privacy, security, and transactions.
Refund Policy
The Exiter Club: For new members joining the Exiter Club after December 31, 2024, we offer a performance guarantee. Within one year, you will achieve a 30% reduction in your work hours, an 80% improvement in your team’s productivity through delegation, and a 30% increase in your business valuation. If these specific targets are not met, we will refund your membership fee, continue to work with you one-on-one until you achieve these results, and provide you with a $5,000 credit toward future services.
- Eligibility: This guarantee is available only to business owners with a net profit of at least $300,000 who are fully committed to engaging and taking action.
- Exclusions: This refund policy does not apply to Exiter Club members who joined prior to December 31, 2024. For these members, the original terms agreed upon at the time of joining still apply.
Private Coaching Services: Due to the personalized and intensive nature of our one-on-one coaching services, all sales are final. No refunds will be offered for any reason. We are fully committed to delivering exceptional value and support, and we require the same level of commitment from our clients..
Event Tickets: No refunds will be issued for event tickets. All sales are final.
Books: If you receive a damaged or defective book, please contact us within 14 days of receipt, and we will arrange for a replacement to be sent to you.
Delivery & Fulfillment Policy
Mastermind & Coaching Services: Upon purchase, you’ll receive an email confirmation with instructions for scheduling your onboarding session with our team. Sessions are typically conducted via Zoom. During this call, we’ll provide detailed instructions on how to fully engage with our services, including all regularly scheduled meetings, calls, events, and more. You’ll also receive any necessary login information to access the resources and materials included in your package.
Event Tickets: Tickets for events will be delivered electronically to the email provided at checkout. Please ensure that your email address is accurate to avoid any issues.
Books: Physical copies of books are shipped within 2 days of purchase typically via USPS Media Mail. Digital copies are delivered immediately upon purchase via email.
In the event of any delays or issues with fulfillment, please contact [email protected], and we will resolve the issue promptly.
Restrictions
Books: We can ship books worldwide, but the customer is responsible for shipping costs outside the continental U.S.
Mastermind & Coaching Services: Our coaching services are primarily designed for clients based in the United States. International clients may contact us to discuss their specific needs and potential accommodations.
Payment Methods & Compliance
Payment Methods Accepted: We accept the following payment methods: credit card, ACH, wire transfer, and USD cash. Specifically, we accept Visa, Mastercard, American Express, and Discover for credit card payments in US dollars.
Payment Security & Compliance: We comply with the rules and guidelines set forth by major credit card networks, including Visa, Mastercard, American Express, and Discover. Our payment processes are fully secure and adhere to the highest standards of data protection. For more information on specific network rules, please refer to the Visa Rules and Regulations, Mastercard Rules, American Express Merchant Operating Guide, and Discover Network Rules.
Privacy Policy
We respect your privacy and are committed to protecting your personal data. Our privacy policy outlines how we collect, use, and store your information.
Data Collection: We collect information necessary for transactions and to tailor our services to your unique needs, including your name, email address, payment details, and data about your business.
Data Use: Your data is used solely for processing your orders, communicating with you about your purchases, and delivering our services.
Data Security: We implement industry-standard security measures to protect your information. We do not sell or share your data with third parties.
Your Rights: You have the right to request access to your data, correct inaccuracies, or request its deletion. Contact us at [email protected] for any concerns.
Cancellation Policy
Exiter Club Mastermind: Membership in the Exiter Club is a commitment for the entire 12-month term unless otherwise agreed upon and stipulated int he Agreement signed by the member. No cancellations or terminations are permitted once you have joined. All dues for the one-year membership are non-refundable and must be paid in full, regardless of participation or engagement level. For New Members who join after December 31, 2024: While cancellations are not allowed, our performance guarantee is in place to ensure that you achieve the promised results or receive a refund as outlined in our refund policy.
Private Coaching Services:
- Termination by Client: The Client waives the right to terminate this Agreement during the Initial Term or any Renewal Term, except under the following conditions:
- Severe Financial Disaster: The client may cancel the agreement if they experience a severe financial disaster that significantly impacts their ability to continue the coaching relationship. Documentation may be required to support such claims.
- End of Term: The client may cancel the agreement by providing written notice at least thirty (30) days before the end of the Initial Term or any Renewal Term, as outlined in the Term and Renewal section of the agreement.
- Notice Requirement: If the client qualifies for cancellation under the conditions mentioned, they must provide a 30-day written notice.
- Termination by TRJD: TRJD may terminate the Agreement at any time with thirty (30) days written notice to the Client.
Event Tickets: Once purchased, event tickets are non-refundable and non-cancellable. If you are unable to attend, you may transfer your ticket to another person with written permission from our team.
Consumer Data Protection
Your security is our priority. We comply with all relevant data protection regulations, including GDPR, to ensure your information is handled with the utmost care.
Encryption: Our website uses HTTPS to encrypt your data during transactions.
PCI Compliance: We adhere to PCI DSS standards to ensure your payment information is processed securely and your data is protected against fraud.
Contact Information
We’re here to help! For any questions, concerns, or support needs, you can reach us directly via:
• Email: [email protected]
• Mailing Address: 611 Commerce Street, Suite 2611, Nashville, TN 37203
Promotions & Discounts
All promotions, discounts, and trials are subject to specific terms and conditions, which will be clearly outlined during any such offer.
Compliance with Card Network Policies
We comply with the rules and guidelines set forth by Visa, Mastercard, American Express, and Discover. Our payment processes are fully secure and adhere to the highest standards of data protection.
Note: The content on this page is for informational purposes and is intended to ensure compliance with relevant regulations and standards. If you have any questions or need further clarification, please contact us directly.
Terms of Service
Last Updated: August 13, 2024
Welcome to the official website of TRJD Enterprises, LLC (“Company,” “we,” “our,” or “us”). By accessing or using our website, services, and products, you agree to comply with and be bound by the following terms and conditions (“Terms of Service”). Please read these terms carefully. If you do not agree to these terms, you should not use our services or website.
1. Overview
This website is operated by TRJD Enterprises, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to TRJD Enterprises, LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Eligibility
By using our website and services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms of Service. If you are using our services on behalf of another entity, you represent and warrant that you have the authority to bind that entity to these terms.
3. Services and Products
We offer coaching services, event tickets, and other products as described on our website. By purchasing or using any of these services or products, you agree to abide by the policies related to those services, including but not limited to the Refund Policy, Cancellation Policy, and Privacy Policy, which are detailed on this same page.
4. Payment Terms
All payments must be made in full as per the pricing and payment terms outlined during the purchase process. For coaching services, payments can be made via credit card, check, bank wire, or ACH. If you choose to pay in full upfront for our coaching services, a discount may be applied.
5. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of TRJD Enterprises, LLC or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.
6. Limitation of Liability
To the fullest extent permitted by law, TRJD Enterprises, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services. Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you to us for the specific service or product at issue.
7. Dispute Resolution
If a dispute arises out of these Terms of Service that cannot be resolved by mutual consent, the parties agree to attempt mediation in good faith for up to 30 days. If the dispute remains unresolved, it shall be subject to the exclusive jurisdiction of the courts of the State of Tennessee, Robertson County.
8. Governing Law
These Terms of Service shall be governed and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.
9. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
• Email: [email protected]
• Mailing Address: TRJD Enterprises, LLC, 611 Commerce Street, Suite 2611, Nashville, TN 37203